3. Customer service: When the only utility available has lousy customer service, nobody is surprised. They don’t even pretend to care – they know they have you over a barrel. With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
Several states have Community Choice Aggregation (CCA) laws that allow local governments to pool their community’s electricity need in order to purchase power on their behalf. While savings is not always guaranteed, many municipalities are able to obtain discounted electricity prices. You’ll have to check with your state regulatory commission. You can get started by clicking on your state in this map.
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FirstEnergy’s online shopping experience is woefully outdated, which makes it harder than usual to get to the fine print. You’ll need to take the first step of signing up — follow the Enroll Now! Link — to get “Terms and Conditions” to appear. The website also pays the typical lip service to the green movement, but FirstEnergy plants generate over 95 percent of the company’s total electricity from conventional fuels.
Pennsylvania offers first-time retail shoppers an attractive discount with the Standard Offer Program. The Public Utility Commission has a rotating list of retail providers and upon enrollment, they’ll hook you up with a 12-month fixed-rate plan at seven percent off the current utility price. You can cancel at any time without fees. For 1,000 kWh per month usage, PECO quoted us a price to compare of 7.13 cents. A seven percent discount brings that rate to 6.63 cents per kWh (lower than any plan on our provider list) — a $60 savings after a year of service.
Electric bills for customers in the Houston area can more than double in summer months, mainly because air conditioning. Not coincidentally, electric rates also rise in the summer months because of this increase in demand. The most dramatic rate increases occur in month-to-month plans, but electric rates do increase across the board for all fixed-rate contract lengths.
Even though customers in deregulated cities routinely pay more for electricity, there is a bright spot. The gap between the average price paid for electricity between deregulated cities like Houston and regulated cities like San Antonio have dwindled to the narrowest point ever to 8.8 percent. Back in 2006, customers in deregulated cities were paying nearly 47 percent more for electricity than their counterparts in regulated cities.
The business model behind the electric utility has changed over the years playing a vital role in shaping the electricity industry into what it is today; from generation, transmission, distribution, to the final local retailing. This has occurred prominently since the reform of the electricity supply industry in England and Wales in 1990. In some countries, wholesale electricity markets operate, with generators and retailers trading electricity in a similar manner to shares and currency. As deregulation continues further, utilities are driven to sell their assets as the energy market follows in line with the gas market in use of the futures and spot markets and other financial arrangements. Even globalization with foreign purchases are taking place. One such purchase was when the UK’s National Grid, the largest private electric utility in the world, bought New England’s electric system for $3.2 billion. Between 1995 and 1997, seven of the 12 Regional Electric Companies (RECs) in England and Wales were bought by U.S. energy companies. Domestically, local electric and gas firms have merged operations as they saw the advantages of joint affiliation, especially with the reduced cost of joint-metering. Technological advances will take place in the competitive wholesale electric markets, such examples already being utilized include fuel cells used in space flight; aeroderivative gas turbines used in jet aircraft; solar engineering and photovoltaic systems; off-shore wind farms; and the communication advances spawned by the digital world, particularly with microprocessing which aids in monitoring and dispatching.