The nature and state of market reform of the electricity market often determines whether electric companies are able to be involved in just some of these processes without having to own the entire infrastructure, or citizens choose which components of infrastructure to patronise. In countries where electricity provision is deregulated, end-users of electricity may opt for more costly green electricity.
Deregulation seeks to drive down costs and spur innovation by breaking up energy monopolies. In their place, two separate entities take care of 1) generation and 2) distribution. Electric Generation Suppliers (EGS) create electricity and set their own prices for consumers. Electric Distribution Companies (EDC), a.k.a., your local utility company, bring that electricity to your home.
Here’s something to watch out for: Constellation automatically re-ups your contract when your present contract expires, no matter which plan you choose. It’ll send you two notifications prior to re-enrollment, but if you miss those prompts, you have just until the first meter read of your new contract to exit it. After that, the $150 termination fee will apply. Constellation Energy and Just Energy are the only two companies in our lineup with this policy. The others allow your service to lapse back to your utility company if you don’t personally re-enroll.
3.     Customer service:  When the only utility available has lousy customer service, nobody is surprised.  They don’t even pretend to care – they know they have you over a barrel.  With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.

You can choose month-to-month plans, longer-term contracts or even plans that allow you to pre-pay for electricity, so you know you're never using more energy than you can pay for. Reliant is here, along with our customer service team, to help you get the electricity plan you need and lower your electricity consumption (and electricity bill) wherever you can. 


Switching electricity supplier could shave pounds off your bills. But it’s not always about how much hard cash you could save. You might be fed up with poor customer service, you might want greater visibility of your usage through an app or you might want to choose your supplier based on their green credentials, or whether they supply a smart meter.
The local electric company is the utility – that’s the company who owns the infrastructure, including the poles and power lines that deliver electricity to your home. They are who you call if your power goes out or there's an emergency. But in almost every city in Texas, you must choose another company to supply that energy, called a Retail Electric Provider (REP). These REPs, like Spark Energy, allow you to choose electricity plans that offer competitive prices and plans to meet your needs.
Of course, choosing a new electricity supplier or natural gas supplier does not mean you are replacing your utility. Your utility will still deliver whatever energy supply you choose, safely and reliably. Since your utility company depends on where you live, you don't have to worry about choosing a utility company. In general, utilities are responsible for maintaining the energy infrastructure. If you experience a power outage or see a downed power line, call your utility company. These are listed in the Utility Companies column below.
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