But competition didn't necessarily end up cutting prices, according to the report. One contributing factor is confusion among customers as they try to choose among scores of retail electricity providers and the overwhelming variation of plans, leading many to just stick with familiar companies rather than look for better deals, according to the Texas Coalition for Affordable Power .
Please note: Your local wires company is still responsible for maintaining the wires and poles, delivery of the electricity, and responding to emergency outages. The only thing that changes is billing and customer service. Texas electricity companies will compete for your business by offering lower prices, added customer service benefits, or renewable energy options. By making a switch to a lower cost Texas energy provider, you can save hundreds of dollars.
Of course, choosing a new electricity supplier or natural gas supplier does not mean you are replacing your utility. Your utility will still deliver whatever energy supply you choose, safely and reliably. Since your utility company depends on where you live, you don't have to worry about choosing a utility company. In general, utilities are responsible for maintaining the energy infrastructure. If you experience a power outage or see a downed power line, call your utility company. These are listed in the Utility Companies column below.