3.     Customer service:  When the only utility available has lousy customer service, nobody is surprised.  They don’t even pretend to care – they know they have you over a barrel.  With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
Start with one of our three standard packages and add on equipment as you see fit. Basic packages start with door and window sensors, motion detectors and our touch-screen controller. The controller's signal cannot be cut, even if the panel is damaged, and its always-on cellular connection keeps the software up-to-date without you having to do a thing. From there, you can add on more security gear, including a doorbell camera you can monitor from your phone, a smart thermostat, smart lights you can program to turn on and off, a carbon monoxide detector or any number of features and locks to make your home as secure as you want it to be. 
When we looked at each provider’s offerings, we focused on plans with innovative pricing or attractive deals, then did the math to find out which would pay off over time. To our surprise, the results were all over the board. Green plans weren’t always more expensive than their traditional counterparts. Sometimes a fluctuating variable rate is still cheaper in the long run. Our takeaway: It pays to shop around. We’ll walk you through our analysis — so you can do the same as you compare rates.

Since the 1990s, many regions have opened up the generation and distribution of electric power to provide a more competitive electricity market. While such markets can be abusively manipulated with consequent adverse price and reliability impact to consumers, generally competitive production of electrical energy leads to worthwhile improvements in efficiency. However, transmission and distribution are harder problems since returns on investment are not as easy to find.
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