We offer AutoPay and average billing payment options to help save you time and money when you're paying your bill. And if you ever have issues with your electricity plan or your bill that you can't solve alone, you can contact our customer service team anytime you need help. We're available 24/7 through online chat or by phone to answer any questions you might have about your home electricity account.
Multi-year electricity contracts are not unusual; this method of structuring customer timelines is. Our guess: It’s a holdover style of billing from FirstEnergy’s involvement with governmental aggregations — municipal groups that get together and buy their energy as a community. Rather than have the option of a long term or short term plan, consumers are forced to take what’s available to them at the time.
Please note: Your local wires company is still responsible for maintaining the wires and poles, delivery of the electricity, and responding to emergency outages. The only thing that changes is billing and customer service. Texas electricity companies will compete for your business by offering lower prices, added customer service benefits, or renewable energy options. By making a switch to a lower cost Texas energy provider, you can save hundreds of dollars.